Privacy Policy
Last updated: January 2026
Our Core Principle
Your data is yours. We don't spy on you, sell your data, or track your usage.
Self-hosting means your files stay on your hardware, under your control.
What We Collect (Very Little)
Customer Information
What: Name, address, email, phone
Why: To deliver hardware, provide support, send invoices
Who sees it: Only Logout employees who need it for your service
Billing Information
What: Payment method, billing address, invoices
Why: To charge you for services
Who sees it: Logout and our payment processor (Stripe)
We don't store full credit card numbers.
Service Information
What: Installation details, support tickets, system specs
Why: To provide better support
Technical Info (Only When You Share)
What: System logs, error reports (only when you send them to us)
Why: To troubleshoot issues
That's it. That's all we collect.
What We Don't Collect
We explicitly do not collect, access, or see:
- Photos, videos, or documents on your server
- Emails or messages
- Browsing history or DNS requests
- What apps you use
- Media you watch
- Smart home sensor data
- Location data
- Biometric data
- Your contacts or calendar
- Network traffic or usage patterns
Your server doesn't "phone home" to us. We don't track or monitor you.
Who We Share With
Limited Sharing (Only When Necessary)
- Payment processor (Stripe) — billing info only, PCI DSS compliant
- Shipping carrier (FedEx/UPS) — name, address, phone for delivery
- Optional cloud backup — encrypted data only, zero-knowledge, opt-in
- Legal requirements — minimum necessary, we notify you when allowed
We Never Share With
- Advertisers
- Marketing companies
- Data brokers
- Social media platforms
- Analytics companies
- Anyone else for any reason
We don't sell your data. Period.
How We Protect Your Data
- Encryption in transit (TLS/SSL) and at rest
- Limited employee access
- Strong authentication
- Regular security audits
Your Server's Built-in Security
- Firewall configured
- Automatic updates (optional)
- Encrypted storage (optional)
- Network isolation
- AdGuard DNS security
Your Rights
- Access — get a copy of your data anytime
- Correction — update or fix your information
- Deletion — delete your account and data
- Portability — export your data in standard formats
- Objection — opt out of non-essential communications
To exercise your rights: sean@logout.cloud
Data Retention
Active customers: Account info kept while you're a customer. Billing records kept 7 years (tax law).
Former customers: Account info kept 1 year, billing 7 years, then permanently deleted.
Cookies & Tracking
Our website: Essential cookies only. No advertising cookies. No third-party trackers. No Facebook Pixel or Google Ads.
Your server: No telemetry. No "phone home." No usage tracking. No analytics from us.
Third-Party Apps
Your server runs apps like Nextcloud, Immich, Jellyfin, etc. Each app has its own privacy policy. We don't control those apps — you decide what data to put in them.
Data Breach Promise
If your data is ever breached, we will:
- Notify you within 72 hours
- Explain what happened
- Describe our response
- Provide protection recommendations
The Bottom Line
Your data is on your server, in your home, under your control. We only collect what's necessary for service delivery. We don't monitor, track, or sell. You are not the product.